Wednesday, March 28, 2012

Pelanggan Yang Sukar

Jika dalam hati sudah tersimpan perasaan tidak senang, pasti mudah benar ternampak kekurangannya. Namun jika dalam hati masih ada ruang untuk menerima dengan keterbukaan, pasti yang kurang itu kecil baginya.

Kali ini kami terpaksa berhadapan dengan pelanggan yang paling sukar.Mereka telah migrate ke negara lain namun masih angkuh menyatakan bahawa gaji kami mereka yang bayar.Mereka mahukan layanan kelas pertama dikala berada di kelas ketiga. Salah masuk tempatkah? Mereka tidak sedar bahawa Tuhan sedang menduga mereka melalui insiden tersebut tetapi mereka masih sombong mendongak langit.

Apabila setiap gerak-geri diperhatikan dan dipersoalkan, segala benda menjadi tidak kena.Yang biasa dipraktiskan setiap hari kini menjadi satu perbuatan yang salah pada pandangan mereka sehingga mahu diadukan pada pihak atasan. Apakah mereka cuba mengubah satu sistem yang telah bertahun dibina? Apakah beberapa hari mereka di situ sudah cukup untuk menilai sistem itu?

Tidak perlu bagi pengarah mahupun VIP mana sekalipun untuk masuk campur.Mereka boleh mengadu, hakikatnya kita lebih tahu bagaimana perangai mereka.Mereka tidak meletakkan kepercayaan langsung, setiap inci perkara harus dipersoalkan.

Mereka memang menyakitkan hati.Si abang boleh mengeluarkan kata-kata mencarut hanya kerana suatu ketidaksengajaan.Padahal si adik yang terlantar tidak bersuara sepatah pun. Si emak melayan anaknya bagai berusia empat tahun.Seolah-olah orang lain tidak perlu dikisahkan, hanya anaknya yang penting.

Kesabaran itu ada batasnya. Rasa belas kasihan boleh bertukar menjadi kebencian jika sikap itu masih terus diulang-ulang. Kita hidup di muka bumi bukan sesama kerabat sahaja, kita berinteraksi dengan pelbagai latar masyarakat. Jika mahu tunjukkan belang bukanlah di sini. Di sini adalah tempat kami berkomunikasi dengan jujur dan menerima kekurangan serta kelebihan masing-masing.Jika mahukan kesembuhan segera, mintalah pada Tuhan Yang Satu, serta berbaiklah sesama manusia. Jika seorang manusia terguris, sudah tentu yang buruk saja akan didoakannya. Jika cukup empat puluh orang, silap-silap doa itu makbul.

Usah mencari pasal dengan orang lain, takut-takut pada masa hadapan, orang itulah yang akan menolong kita nanti, ataupun orang itulah yang menjadi sebahagian daripada keluarga kita nanti. Jika benar sayangkan anak, fokuslah pada pemulihannya, bukannya pada mencari kesalahan mahupun menulis aduan yang panjang lebar.

Prevention is better than cure.Kami sedang usahakan supaya kebajikan kami terbela. Kami juga ada maruah dan ada hak untuk mendapat ketenangan di tempat kerja.Kami dibayar untuk memberikan khidmat, namun jika khidmat kami sering diperkecilkan, kami tidak rela.

Ya Allah, Kau selamatkan kami dan lindungilah kami daripada perkara yang tidak elok, berikan kekuatan kepada kami untuk menghadapi manusia seperti mereka.Ya Allah, berilah kesedaran dan keinsafan kepada mereka serta berilah balasan yang setimpal kepada mereka atas segala perbuatan mereka kepada kami.
Amin.

Sunday, March 25, 2012

First Call

Post call...first call in the new department,they already gave me 24hours call in active ward.Alhamdulillah I've only had 6 admissions in total. Now having sleep deprivation.This Tuesday oncall again.Last week's meeting was cancelled,hopefully they won't reschedule on Tuesday.

posted from Bloggeroid

Sunday, March 18, 2012

Masjid Sungai Tiram

Went to visit baby Nur Ain Fatihah,10 days old,another Muslimah insyaAllah. Stopped by this masjid for Maghrib.Subhanallah..another peaceful moment after a Maghrib in Masjid Kapitan Keling last Monday.

posted from Bloggeroid

New Department

Finally... I'm officially out of Medical. A department that I used to love during medical school, yet also a department that put me in tough times before getting the title of DR. I had a long break..8 days of leave that I've never taken before (showed how dedicated I was, hahah), with clinic duty and oncalls somewhere in the middle of the break.Clinic duty was fine, I love going to MFUC, able to learn a lot. My second last call was in Haemato...initially was good, then A3 started calling, a 14 year old girl with leukaemia was having body aches and pains, only relieved temporarily by analgesia. So the nurse kept calling me every 4 hours. Then A2 called me...an old Indian lady suddenly found not responding. She was alive when I arrived, but poor GCS. I had to call the MO oncall (the problematic one).She, being arrogant, wanted to handle it herself and asked me to just stay with the patient. She never done Haemato before, so of course she wouldn't be familiar with the systems there. When she consulted the "step sister" at 5 am, I could hear her nervousness...I passed over and left the ward at 7 am..luckily I was on leave, so I did not have to go back to my own ward to review patient. I heard the patient eventually passed away from acute stroke.My very last call was in Dengue ward...a good call...one unstable patient was nicely transferred to C5...thanks Dr K for being considerate.

INSTANT FLY TO KL

On Wednesday morning, we heard bad news about my YB...he was involved in a hit and run accident the day before while riding home from work. Allah The Almighty, my brother was quite okay, two guys helped him controlled the traffic when YB landed on the ground, some Indian man stopped his car to give the "criminal"'s plate number...then a young man found to be reporting the incident already when YB arrived at the police station, with the same plate number, plus a photo of the car, WML XXXX.YB was then admitted to Sime Darby Medical Centre after further check up revealed some minor fracture of the vertebrae.Me, ayah and mak flew to KL that afternoon with Air Asia, and came back to Penang late that night with MAS. We couldn't stay longer as nobody is taking care of Tok at home.Now YB is still on medical leave and doing physiotherapy. May Allah heal him and protect him from any unwanted events...

BURGER KING - INDAH KHABAR DARI RUPA

First of all, let's put aside about either Burger King is Isreali's product or not.
My Ayah has been mentioning about it for some time as a new outlet has just been operated at Precinct 10, about 10 minutes from home. Ayah said, the burger could cost RM20. That night, we had to stay in KLIA while waiting for our flight at 11.45pm. The only food supply available was either Burger King or Dunkin Donuts.So we chose Burger King as we were so hungry.I was totally disappointed with the quality of burger they served. Size - too small to be called a king. ingredients - very very normal, not extraordinary at all. Price - super expensive and not worth it.Quality - 1/5 star. So that will be the last time I ever eat Burger King and I would suggest to everyone not to waste any cent on this kind of fast food. Sorry Burger King, you are just disappointing.

NEW DEPARTMENT

Started in the new department on Friday...it's call the carpenters and mechanics department. Tagged for full 14 days without off. Clinics are super busy...patients are like water flowing non stop. The nurse keep putting cards on your table even though you're still seeing patients..Procedures are everyday --- Ray's amputation..wound debridement and desloughing...bla bla bla..fractures here and there..it's still very new to comment..but for sure it is not my taste.

LIMPING

I've been limping for a week!!My right foot is killing me. Out of no where, suddenly my right foot started to ache, worse upon walking, with mild swelling noted over dorsum of foot (just about the same day when Lee Chong Wei got injured). I have no history of trauma whatsoever..I don't think its a fracture but I haven't had any x-ray yet.It was so painful last Monday and Tuesday when I had to walk here and there.Even today I've decided to go nowhere and just rest my feet.

I'll pen down now...last two weeks I couldn't attend the meeting as I was tagging,...hopefully this week I can be there and meet them and nurture my soul...

Thursday, March 01, 2012

Monday, February 27, 2012

NIAT

Seorang Pharmacyst bertanyakan soalan, " Bagaimanakah kita menjaga niat, agar ia tidak tersimpang?"
Itu satu soalan yang amat baik. Pernah hinggap di telinga suatu ketika dahulu, namun sudah agak lama tidak diperingatkan jawapannya.
Lalu Ustaz menjawab," Pertama,kuatkan niat dengan ilmu di dada.Kedua, selalu bersama-sama dalam jamaah."


Ya, Ustaz. Aku masih ingat lagi ketika mula-mula mengupas Hadith pertama dalam buku Hadith 40,aku telah diberikan satu pesanan bahawa, apabila menghadiri majlis ilmu, sentiasa niatkan untuk mengisi jiwa dengan ilmu-ilmu Allah.


Malam itu kami mulakan dengan hadith yang pertama dahulu. Ringkas pengisiannya namun cukup untuk membangkitkan jiwa yang lemah. Kemudian disusuli pula dengan pengisian awal "Apa ertinya saya menganut Islam" tulisan seorang jurutera, Fathi Yakan.


Oleh kerana malam sudah semakin lewat, kami beredar lebih awal, sebelum majlis benar-benar berakhir. Timbul sedikit kesal kerana tidak menunggu sehingga ke akhir, namun apakan daya, kami perlu melintasi Selat Melaka yang kelam pada tengah malam yang dingin, ditambah pula hanya berkelana sesama Hawa. Pengalaman pertama memandu sendiri sejauh itu.Tidaklah jauh mana pun, tapi ia satu pengalaman baru buatku dan buat kenderaanku. Rindunya pada pengalaman merantau di tempat orang dahulu, sudah tentunya dahulu lebih menarik kerana aku boleh menghayati pemandangan dan hanya sesekali merujuk peta untuk sahabatku yang memandu. Kini aku pula yang harus menjegilkan mata dan memberi fokus yang tinggi. Ada juga aku membuat aksi reverse 5 meter di jalan utama dek terlepas simpang -- Awas,jangan meniru aksi ini. 


Looking forward for the next one, tapi macam ada aral melintang -- I'm joining the new department in a few days, that means tagging for 2 weeks!!
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Rasa amat lega. Berakhir sudah "penderitaan" selama empat bulan di jabatan ini. Bermula di general medical ward yang super busy - - tapi di sinilah aku belajar buat banyak prosedur, daripada simple peritoneal tapping hinggalah lumbar puncture.Kemudian ke chest ward, inilah ward yang paling best,walau busy macam manapun, tetap boleh habis kerja by 5 pm.Seterusnya, ermm haematological ward, umpama @#$%^&, setiap hari start kerja pukul 5 pagi, bila abang tiri tiada, mak tiri datang buat rounds, dan kenalah macam-macam tengkingan daripadanya.Lepas sebulan, lega sikit apabila bertukar ke Nephrology ward, busy juga, selalu kena epigastric pain sebab tak sempat langsung nak makan, tapi hati tak sakit...hanya setengah bulan di sini, sebab dah start cuti. Alhamdulillah, specialist in charge bagi habiskan semua cutiku,jadi aku dah kira bercuti panjanglah ni walaupun minggu lepas masih buat oncall dan clinic duty semasa cuti.


Dalam masa beberapa hari ini aku berasa sangat tenang...tak perlu fikir pasal tekanan kerja.Tapi..stress macam mana pun, dah setahun lebih aku menghabiskan housemanship di sini, tinggal lagi 2 postings, InsyaAllah. Aku tak pernah pertikaikan keputusanku untuk terus pulang ke Malaysia for good lepas graduate dan bekerja di sini. Cuma yang aku selalu pertikaikan ialah budaya kerja di sini yang tak mesra house officer. Semua yang buruk-buruk adalah house officer..Ada consultant yang sambung belajar di UK/Ireland pun bila pulang tidak membawa langsung budaya dari sana. Bukan nak puji budaya orang, tapi hakikatnya BUDAYA/ETIKA KERJA mereka lebih baik daripada kita...


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Pertama kali menjejakkan kaki ke Straits Quay yang terletak hanya 15 minit dari rumahku. Subhanallah, apabila pandang ke laut, cantiknya pemandangan, ada light house lagi. Namun bila meninjau di dalam bangunan, erk...tak sesuai dengan jiwaku, terlalu "mahal". Rata-rata kedai di situ adalah yang eksklusif, kata orang Melayu, untuk orang-orang kaya.Sungguhpun aku sudah bekerjaya, aku masih lagi tak pandai nak "berbelanja lebih", untuk ke restoran/kedai yang hebat seperti itu, aku tidak betah.


Tujuan aku ke sana adalah untuk ke PC Fair, yang julung-julung kali diadakan di situ. Amat mengecewakan...tak banyak booth dibuka pun, tak seperti di PISA dahulu, nak mencari pen drive pun susah, hanya ada 2 booth yang menjualnya, itupun pendrive biasa, bukan yang funky/unique tu, harganya pun mahal.Lalu kakiku pantas melangkah keluar, tak guna lama-lama di situ,hajat tidak kesampaian. Suatu hari akan kubawa mak dan ayah melihat light house dan jeti yang cantik itu, insyaAllah.
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Alhamdulillah semalam aku membawa mak dan ayah menziarahi keluarga abang di Juru.Kami dinner di warung Pak Su yang terkenal dengan mi udang/ mi ketam -- pernah masuk Jalan-Jalan Cari Makan. Masa sampai di rumah abang, dah pukul 6 petang, si Aliff Zikriy baik punya lena.Sudah betah bercakap budak itu, namun masih "tak terus" lagi.

Tuesday, February 21, 2012

Abdominal pain

Nausea, diarrhoea, abdominal cramping-like pain, unable to tolerate orally and dizziness.
I've been having these symptoms since yesterday early morning, started right after I've completed the 6am bloods in Dengue Ward. Food poisoning? AGE? Late effects of gastritis? The Malays say perut masuk angin.
Since I've been working in Nephro ward, I've been ignoring my stomach very much. There is never been a day without complaining of epigastric pain. Still, I have no time to fill in my gastric cavity in order to reduce the acid secretions.Too busy.

I'm on leave for these two days. Thank God, just the perfect timing for my GI tract to make a commotion.Last night, I had multiple times of waking up from sleep due to cramping abdominal pain, making my sleep very bad in quality. Alhamdulillah today I feel much better, even though my appetite is still below normal.Tomorrow I have to work for one more day, oncall at night, then off again.

Last month was tough because of who I worked with.This month is also tough because I've been having EOD calls...super tiring, Even the nurses were surprised to see me coming for oncalls over and over again.

I'll stop complaining about work. Life is not just about the negatives.

2nd February:
Started in a new ward :) I was post call from Chest ward, considered a good call but had to sleep in Surau. I just realised that I have been sleeping everywhere in the hospital, so far nothing happened ...:) What a relief that I finished my rotation in Haemato ward..started and ended with the step mother.Hopefully one day she will realise that nobody is perfect other than Allah and that someone will eventually become better than her.

5th February,Maulidur Rasul
My first call in Nephro ward after almost 2 months..Not a bad call, alhamdulillah.

7th February, Thaipusam.
Oncall again, see? As usual, loud music from behind the hospital, but  I think last year was louder.They celebrated their Hindu's ritual, yet they still fight for some reasons.Hmmm.Happened just behind my ward. People hit each other using helmets and sticks.Pity those who were oncalled in casualty and Surgical ward. That night I spent 45 minutes to get home after oncall, instead of 20 minutes! The traffic was really bad.I supposed, those not celebrating it and those not working should have stayed at home.

8th February
Alhamdulillah.Got one vanilla cake from my parents and one chocolate cake from Shida and Cynthia.

17th February
My leave are all approved!!! Thanks to Sui, she actually helped me "tied" our specialist in charge so that I could go see him and discussed about my end of posting leave. He happily approved my leave and rejected my colleague's leave as he said mine is more important :)

Money, money
My ayah and I have been doing some survey about houses in Penang. Ayah kept saying that its more worth it if I buy a terrace house rather than a condominium/apartments.My YB also advise me to grab any opportunity to buy a land house in Penang, rather than in Seberang or Kedah.The issue is, where do I get the money from? According to the financial planner by the Islamic organisation (forgot its name), now its not the best time to buy a house yet, because I just started working for less than 2 years, and my salary is not like thaaat much. So I just keep it aside first.

It seems that a few political figures associated with BN have problems with money issue. Shahrizat, who loss to Nurul Izzah Anwar in general election yet still appointed as a minister, has problems with money.Her husband are suspected to be using 250millions loaned by government for some projects for personal use - bought luxurious condos, cars and went for family vacation. This issue is still under trial, but as the Malay says, jika tiada angin, masakan pokok bergoyang?

Khir Toyo, formerly well respected as a Dentist who became a MB finally found guilty of bribery. He bought a mansion worth millions. Fuhh!!What an "achievement" for him.

Ling Liong Sik,also investigated for the same issues. Hmm,..I thought these ministers always get extra allowance when they go for some visit, plus some other tiny miny allowances, but still not enough?

Talking about money also, someone confidently said that the RM500 BR1M is halalan toyyiba. Wah...such an excellent use of words. But when it comes to RM100 bantuan warga emas, it is all haraaam.Anyway, I believe that the money actually belongs to rakyat, and they deserve to have it even without applying for it.By the way, when will our allowance going to be paid? It has been 5 months already, working/oncall like zombies but getting salary like the bankers who sit in air-cond room from 8-5.

My appetite is still very poor. My stomach is still not healthy.I am not keen to go to work and oncall tomorrow, but I am happy, tonight we are going over the sea to meet everyone else after such a looong time.